OLLIE'S PAW

RETURN POLICY

// RETURN PROTOCOL v2.0

OUR COMMITMENT

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free 7-day return policy. Items must be unused, in original packaging, and with all tags attached.

RETURN PROCESS

01

INITIATE RETURN

Contact our support team with your order details and the reason for your return request.

02

RETURN AUTHORIZATION

We will review your request and share a return authorization with instructions if eligible.

03

PACKAGE ITEM

Pack the item securely in its original packaging with all labels and accessories included.

04

SHIP BACK

Send the package using the return method shared by our team and keep the tracking details safe.

05

REFUND PROCESSING

Once inspected, approved returns are refunded to the original payment method.

RETURN CONDITIONS

RETURNABLE

Unused items in original packaging with all tags attached are eligible for return.

TIME LIMIT

Returns must be initiated within 7 days of delivery date.

NON-RETURNABLE

Personalized items, perishable goods, and items damaged by customer misuse cannot be returned.

FREE RETURNS

Free return shipping is available for orders over ₹1,500. Otherwise, return shipping is at customer's expense.

NEED HELP?

For return requests or questions about our return policy, please contact:

Email: returns@olliespaw.com

Phone: +91 8090005050

Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST

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